Click on a question to see the answer. Click on the answer to close it.

• How do I get AutoGate?

  Easy. And it's free. Just click Download. 

• Will AutoGate work on both MAC and Windows?

  Yes, it works with Mac OS/X and Windows 8, 7, and Vista.

• After I upgraded my MAC OS to Yosemite, I got this alert To open AutoGate.app you need to install the legacy Java SE 6 runtime What should I do?

  Click More info. This will take you to the relevant Java SE6 page. Click Download. When it completes, double-click JavaForOSX.pkg. The installation window will display. Follow the directions and you will have what you need to run AutoGate.

  

• On trying to launch AutoGate on Mac, I get a message that its from an Unidentified developer. What should I do?

  

  This is a common message, if Mac can't check whether AutoGate has been modifieid since it was released. This doesn't mean that's something wrong with AutoGate.Click on Open and you will be fine.

  If the above message does not have an 'Open' option, then follow the below steps.

  i). In the Finder window, locate AutoGate.app

  ii). Press the Control key, then click the app icon, then choose Open from the shortcut menu.

  iii). Click Open.

• On trying to launch AutoGate on Mac, I get a message that AutoGate is an application downloaded from the Internet and Should I open?. ?

  Again, this is a common message from Mac. Click Open to continue

  

• On trying to launch AutoGate on Mac, I get a message that its damaged and can't be opened

  

  1. Open Terminal

  2. Type sudo bash. Enter your password

  3. Type xattr -cr /Applications/AutoGate.app

  

  4. Close Terminal

  5. Open AutoGate now

  Note: If you are on older version of Mac OS, then instead of the above steps, Open Security & Privacy under System Preferences and choose Anywhere option, as below.

   

• Even after fixing the AutoGate.app is damaged error, AutoGate fails to launch on the new MAC OS Sierra. Error being AutoGate quit unexpectedly, as below. Why?

  

  This is due to incompativle Java 1.6 version

  i) Using Finder, go to /Library/Java/JavaVirtualMachines

  ii) Select the java 1.6 and delete

  

  iii) Launch AutoGate. It will alert to install the legacy Java SE6 runtime. Click on More info link and follow the instructions. Once installed, launch AutoGate again

• AutoGate crashes on trying to launch on Mac. Help?

  This is due to Java 1.6 version on your Mac. Install the Patch from Apple site here

• On trying to launch AutoGate on Mac, I get a message that the installed Matlab Runtime is not compatible with the application. What should I do?

  

  In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users' computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site - https://www.mathworks.com/products/compiler/mcr.html

  Once Matlab Runtime is installed, proceed with AutoGate launch.

• On trying to launch AutoGate on Mac, I get a unclear message Cannot locate a valid install area..What do I do?

  

  This is related to Matlab version not available or installed on the user computer.

  In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users' computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site - https://www.mathworks.com/products/compiler/mcr.html

  Once Matlab Runtime is installed, proceed with AutoGate launch.

• On trying to launch AutoGate on Mac, I get a message Test Matlab2016b or AutoGate2016b cannot be opened..What do I do?

  

  

  This is related to Matlab Runtime not properly installed or available in the expected location.

  In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users' computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site - https://www.mathworks.com/products/compiler/mcr.html

  Once Matlab Runtime is installed, proceed with AutoGate launch.

• Will AutoGate work on tablets and smaller mobile devices?

  We've designed AutoGate to work on desktop computers and laptops, preferable with larger screens. Some of our interactive windows will fill even an extra-wide desktop monitor. If you have a large tablet with a Windows operating system and sufficient memory, you might be able to run AutoGate, but we don't recommend it.

• How much memory does AutoGate require?

  6 Gigabytes of Random Access Memory, though 8 GB will work much faster, particularly if you are experimenting with large samples.

• How long would it take to download and launch AutoGate?

  On a computer with 8GB RAM,  i7 processor and with an internet speed of around 50 MBPS, it would usually take around 5-10 minutes for the first launch of AutoGate (as couple of AutoGate dependancies would have to be installed, if not available). Subsequent launches would take less than couple of minutes. 

• When I try to launch AutoGate, I get a prompt to about Incoming connections. Should I allow?

  Yes, it is safe to allow incoming connections from Cytogenie.org

• Will I get support?

  Yes, CytoGenie.org will provide Beta users with an easy-to-use online help guide, instructional videos, a community forum, and personal support if needed.

• To get updates, will I have to reinstall AutoGate?

  No. Every time you launch the program, it automatically checks for any updates and downloads them to your computer, tablet, or smart phone.

• Must I use FlowJo?

  No. AutoGate works with files of previous experiments from fcs files, DiVa, CellQuestPro, and others.