AutoGate installation and launching is designed to seamlessly work on your computer. In most cases, it has been proven to work that way.However, there have been isolated instances where installing/launching AutoGate have been an average experience.As we have limited control over 3rd party softwares that are installed as part of the pre-requisites and the complexity around user environment in some cases, it is hard to handle all scenarios. Hence, the below article to help you be aware of the most common messages and the ways to address it. We believe the proposed responses here will most likely enable you to progress further and successfully launch AutoGate.
If at any time during the launch process you experience any new messages or alerts that is not captured here, please reach out to our support and we will be glad to assist you. Sharing this information with us, will also help other users who may encounter similar experience.
1. After downloading AutoGate and trying to open for the first time, Mac throws error Unable to load Java Runtime Environment
This error is because Java runtime is not available on your mac. Click here to download
2. After you upgrade MAC OS, you will get an alert To open AutoGate.app you need to install the legacy Java SE 6 runtime
Click More info. This will take you to the relevant Java SE6 page. Click Download. When it completes, double-click JavaForOSX.pkg. The installation window will display. Follow the directions and you will have what you need to run AutoGate.
3. On trying to launch AutoGate on Mac, there is a message that its from an Unidentified developer.
This is a common message, if Mac can’t check whether AutoGate has been modifieid since it was released. This doesn’t mean that’s something wrong with AutoGate. Click Open and you will be fine
If the above message does not have an ‘Open’ option, then follow the below steps.
i). In the Finder window, locate AutoGate.app
ii). Press the Control key, then click the app icon, then choose Open from the shortcut menu.
iii). Click Open.
4. On trying to launch AutoGate on Mac, there is a message that AutoGate is an application downloaded from the Internet.
Again, this is a common message from Mac. Click Open to continue
5. On trying to launch AutoGate on Mac, there is a message that its damaged and can’t be opened
i). Open Terminal
ii). Type sudo bash. Enter your password
iii). Type xattr -cr /Applications/AutoGate.app
iv). Close Terminal
v). Open AutoGate now
Note: If you are on older version of Mac OS, then instead of the above steps, Open Security & Privacy under System Preferences and choose Anywhere option, as below.
6. AutoGate crashes on trying to launch on Mac.
This is due to Java 1.6 version on your Mac. Install the Patch from Apple site here
7. Even after fixing the AutoGate.app is damaged error, AutoGate fails to launch on the new MAC OS Sierra. Error being AutoGate quit unexpectedly.
This is due to incompativle Java 1.6 version
i) Using Finder, go to /Library/Java/JavaVirtualMachines
ii) Select the java 1.6 and delete
iii) Launch AutoGate. It will alert to install the legacy Java SE6 runtime. Click on More info link and follow the instructions. Once installed, launch AutoGate again
8. On trying to launch AutoGate on Mac, there is a message that the installed Matlab Runtime is not compatible with the application.
In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users’ computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site – https://www.mathworks.com/products/compiler/mcr.html
Once Matlab Runtime is installed, proceed with AutoGate launch.
9. On trying to launch AutoGate on Mac, there is a unclear message Cannot locate a valid install area..
This is related to Matlab version not available or installed on the user computer.
In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users’ computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site – https://www.mathworks.com/products/compiler/mcr.html
Once Matlab Runtime is installed, proceed with AutoGate launch.
10. On trying to launch AutoGate on Mac, there is a message Test Matlab2016b or AutoGate2016b cannot be opened.
This is related to Matlab Runtime not properly installed or available in the expected location.
In almost 99% of the scenarios, AutoGate installer will install the pre-requisites (Java and Matlab Runtime) on users computer without any problem. But in few scenarios, it may prove difficult to install these 3rd party soffwares, due to number of factors( eg, users’ computer configuration, computer capacity, conflicting softwares, antivirus, network policies,..). In those scenarios, it is recommedned that users install Matlab Runtime directly from Mathworks site – https://www.mathworks.com/products/compiler/mcr.html
Once Matlab Runtime is installed, proceed with AutoGate launch.
11. Computer tells that AutoGate is “damaged” or “dangerous?
Click Cancel or Discard and carry on.
12. On trying to launch AutoGate, there is a prompt about Incoming connections.
Yes, it is safe to allow incoming connections from Cytogenie.org
13. On launching AutoGate on Mac with Matlab 2020a Runtime, I get a file inaccessible error, similar to the one below.
If in the highly unlikely scenario that you encounter this issue, rather unfortunately, it is required that you re-install AutoGate App. This is in our backlog to address.
Before proceeding with reinstalling, if you need to retrieve any data, copy the .agi file from /Users/username/.autoGate/url/Users/username/foldername/experimentname.
Once AutoGate is reinstalled, you can import the .agi file via File > Import analysis
14. When I launch AutoGate for the first time on Mac, I get the below alert. Should I be worried?
No. This alert is related to Matlab library and unfortunately, there’s no documented solution for this currently. For now, click Move to Bin. Relaunch AutoGate and this alert will no longer appear.
